Shipping policy

Shipping Details

Shipping costs are calculated at checkout. Free shipping on orders USD $75+

Processing Time: Orders are processed at our warehouse within 1-3 business days, Monday to Friday.

Weekend Orders: Orders placed on weekends are processed the next business day.
Transit Time

Estimated Delivery Time: 3-6 business days.
Notes: Delivery times are estimates and may vary due to external factors.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Tracking Information: After purchase, you will receive an email with tracking information and the tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
Questions: Our support team is ready to assist with any questions about tracking your order.

Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@trywelby.com
Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
Return Policy

Returns: Returns are accepted within 30 days of receiving your order.
Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
Refund: Refunds are processed within 30 days of receiving the return and are refunded to the original payment method.